Frequently Asked Questions

Below are a list of Frequently Asked Questions that will assist you in your purchase of Natural Fitness products.
What makes Natural Fitness products eco-friendly?
There are four key items that make all of our products environmentally friendly including:
  • Offset the eco-footprint of our employees and offices
  • Use the most environmentally friendly materials, like bamboo, cork, natural rubber & hemp
  • Solar powered website and email
  • Recycled packaging, paper and materials where available
What’s your address, phone, and web address?
Natural Fitness, Inc.
5424 W. Roosevelt Road
Chicago, IL 60644
Phone: 312.265.6771
www.naturalfitnessinc.com
What is your Zero Impact Program?
Through our Zero Impact Program, Natural Fitness aims to offset the environmental impact of the production and transportation of our products.

Plant a Tree Initiative: For every product sold, Natural Fitness will fund the planting of a tree, which can remove up to 2,000 pounds of pollution from our atmosphere:
  • Off sent the eco-footprint of our employees and offices
  • Use the most environmentally friendly materials
  • Solar powered website & email
  • Recycled packaging, paper and materials
Where can I buy Natural Fitness products?
Currently Natural Fitness eco-fitness products are sold at various Whole Foods Markets, Target, Relax the Back and Yoga Studios nationwide. Additionally, they are available online at amazon.com, walmart.com and naturalfitnessinc.com. Check back for more distribution, we are getting more each day!
What type of products are Natural Fitness?
A full line of eco-friendly yoga and fitness products.
What materials are used to make Natural Fitness products?
We make each of our products with the most sustainable materials possible including bamboo, cork, hemp and natural rubber.
How do I inflate/deflate my Burst Resistance Exercise Ball?
To Inflate your Natural Fitness Burst Resistant Exercise Ball:
  • Once the ball is removed from the bag and box, lay flat on the ground.
  • Using your fingers, carefully remove the plug. The plug may have an indentation that resembles a hole to insert the pump into but this is not an air hole, the entire white piece must be removed.
  • Use the fast pump that is provided within the box to inflate the ball to approximately 80% of the recommended size (reference cm to inch conversion table below for fully inflated diameters). Put the plug back in the ball and let sit for 24 hours.
  • After the 24 hour resting period, continue to inflate the ball to the correct size.
  • Put the plug in the ball and you are ready for use.

The conversions are as follows:
  • 55 cm 21.7 inches
  • 65 cm 25.6 inches
  • 75 cm 29.5 inches
Never inflate your Natural Fitness Burst Resistant Exercise Ball greater than the labeled inflation size.

To Deflate your Natural Fitness Burst Resistant Exercise Ball Carefully slide the plug remover under the head of the inflation plug and pull straight up. Never use a sharp object to deflate the ball—the object may accidentally puncture the ball. Let the ball naturally deflate.
What are the benefits of bamboo?
Fast-growing bamboo is a type of grass which is stronger than most wood.
  • Bamboo requires no pesticides, herbicides or fertilizers in its cultivation
  • Re-grows immediately after it is harvested and regenerates without need for replanting
  • Bamboo minimizes CO2 gases and generates 35% more oxygen than an equivalent stand for trees
  • Renewable resource that offers an alternative to deforestation
What are the benefits of cork?
Renewable resource harvested from the Cork Oak Tree.
  • Great elasticity characteristics.
  • Lightweight, strong & stable
  • Products made from cork are biodegradable, compostable and recyclable
  • Cork tree regenerates its bark and can be harvested in years to come.
  • Average life span of 200 years, one tree can be harvested 20 times.
What are the benefits of hemp?
Hemp fiber is a stronger, longer-wearing, pesticide-free alternative to cotton.
  • Highly resistant to most insects and disease, eliminating the need for pesticides and herbicides
  • Hemp is the #1 biomass producer on the planet
  • Products made from hemp fiber are biodegradable, compostable and recyclable
  • Sustainable hemp reduces deforestation
What are the benefits of natural rubber?
Natural Rubber & Latex - Requires 1/10 of the fossil fuels to produce synthetic rubber.
  • Phthalate Free and contains no PVC
  • Products made from Natural Rubber are biodegradable
  • Free of cadmium, lead, and phthalates
What is the best way to clean Natural Fitness Products?
Clean your Natural Fitness products using a soft cloth and warm soapy water. DO NOT use chemical cleaners. Or, we recommend Stirlen Chi product cleaner.
Does the Natural Fitness product come with a warranty?
This product is warranted to be free of defects in materials and workmanship and to be in perfect working order at the time of purchase. If the product should, for any reason, become defective within 60 days purchase, Natural Fitness Products will replace the product once it is returned to Natural Fitness, Inc.. This warranty does not apply to any damage caused by accident, abuse or misuse of the product. There are no other warranties other than those expressly set forth within. Product shipped to Natural Fitness Products must be in original shipping carton with freight prepaid.
Natural Fitness, Inc.
5424 W. Roosevelt Road
Chicago, IL 60644
Where does Natural Fitness manufacture its products?
We currently work with factories in the USA and China. We take great care in selecting our partners to ensure that they share our commitment to quality and ethics.
Can I place an order without your registering?
Yes, you can. You can also check your order status from the help desk without registering, but registering will give you access to more information about your order.
What will you do with my information after I register?
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time from the "your account" page. For more information on our privacy policy, click here.
What if I forget my password?
No problem. We can give you a hint. If you still can't remember, we can reset your password and email a new one to you. We can't give out passwords over the phone or email them to a different email address than the one used to register.
When I register, will I be receiving Natural Fitness email & direct mail?
Yes. When you register or place an order with us, you are automatically added to our mailing list.
ONLINE ORDERING & SHIPPING
While we make every effort to ensure the accuracy of our information online, errors occasionally occur. We reserve the right to make corrections.
How do I place an order?
Add the item(s) to your shopping cart on rejuvenationrehab.com, and then proceed through the checkout process. You can also call us to order at 1.312.265.6771.
Is the information I give you secure?
Yes, our website is secure and encrypted. Please view our Privacy Policy.
Can I purchase an item online that is currently on back order?
Yes, you can order a backordered item. We will not charge you for it until it is shipped.
Can I purchase items for delivery outside of the U.S.?
Unfortunately, at this time we only ship to the United States and its territories and to Canada. For orders to Canada please call 1.312.265.6771 for details and to place your order.
Do you charge taxes?
Yes, we charge sales tax for orders shipping to Illinois. This will automatically be added to your order. For purchases made in Canada, customer is responsible for the duty and GST where applicable.

How do I redeem a coupon or promotional offer?
Any promotional offer code should be entered at the first Step of the shopping cart in the Promotion Code box to the left of your cart total.

What payment options are available?
We accept Visa, MasterCard, American Express, and Discover.
How do I return an item that is damaged?
This product is warranted to be free of defects in materials and workmanship and to be in perfect working order at the time of purchase. If the product should, for any reason, become defective within 60 days purchase, Natural Fitness Products will replace the product once it is returned to Natural Fitness Products. This warranty does not apply to any damage caused by accident, abuse or misuse of the product. There are no other warranties other than those expressly set forth within. Product shipped to Natural Fitness Products must be in original shipping carton with freight prepaid.
Natural Fitness, Inc.
5424 W. Roosevelt Road
Chicago, IL 60644
Can I return un-damaged products?
You will receive a full refund of the product (not including shipping & handling) within 30 days of purchase. You must send back unopened product with receipt from online purchase only. Any product purchased from store, you must return to store for refund. Product shipped to Natural Fitness Products must be in original shipping carton with freight prepaid.
Natural Fitness, Inc.
5424 W. Roosevelt Road
Chicago, IL 60644